{"id":479,"date":"2020-03-30T09:33:43","date_gmt":"2020-03-30T09:33:43","guid":{"rendered":"https:\/\/www.coopval.com\/?page_id=479"},"modified":"2020-03-30T09:35:23","modified_gmt":"2020-03-30T09:35:23","slug":"resolucao-de-litigios","status":"publish","type":"page","link":"https:\/\/www.coopval.com\/en\/resolucao-de-litigios\/","title":{"rendered":"Dispute Resolution"},"content":{"rendered":"
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Dispute Resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Caro cliente,<\/p>

A Uni\u00e3o Europeia criou um site para apoiar os consumidores a apresentarem as suas reclama\u00e7\u00f5es sobre qualquer lit\u00edgio em que estejam envolvidos. Neste \u00e2mbito disponibilizamos toda a informa\u00e7\u00e3o para que possa exercer o seu direito de reclama\u00e7\u00e3o junto de uma entidade oficial, terceira e imparcial ao processo , (\u00abentidade de resolu\u00e7\u00e3o de lit\u00edgios\u00bb) que o ajudar\u00e1 a resolver o lit\u00edgio em quest\u00e3o.<\/p>

Assim, se ficou insatisfeito com a aquisi\u00e7\u00e3o de um bem ou servi\u00e7o, ou com a solu\u00e7\u00e3o por n\u00f3s apresentada para resolver a situa\u00e7\u00e3o, pode aceder a este site oficial\u00a0https:\/\/webgate.ec.europa.eu\/odr\/main\/?event=main.home.show<\/a>\u00a0e exp\u00f4r a sua contesta\u00e7\u00e3o.<\/p>

\u00a0<\/p>

O que \u00e9 a resolu\u00e7\u00e3o alternativa de lit\u00edgios?<\/strong><\/p>

A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9 a possibilidade que todos os consumidores t\u00eam ao seu dispor de recorrer e entidades oficiais que os ajudem na resolu\u00e7\u00e3o, ou orienta\u00e7\u00e3o de algum conflito, antes de abrirem processos litigiosos nos Tribunais.
Regra geral, o procedimento \u00e9 o seguinte: o cliente pede a um terceiro imparcial que intervenha como intermedi\u00e1rio entre si e o comerciante que \u00e9 o alvo da sua reclama\u00e7\u00e3o. O intermedi\u00e1rio pode sugerir uma solu\u00e7\u00e3o para a sua reclama\u00e7\u00e3o, impor uma solu\u00e7\u00e3o a ambas as partes ou reunir as partes para encontrar uma solu\u00e7\u00e3o.
Talvez conhe\u00e7a o conceito de resolu\u00e7\u00e3o alternativa de lit\u00edgios por outro nome: \u2018media\u00e7\u00e3o\u2019, \u2018concilia\u00e7\u00e3o\u2019, \u2018arbitragem\u2019 ou \u2018comiss\u00e3o competente no \u00e2mbito dos lit\u00edgios de consumo\u2019.
A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9, por norma, menos dispendiosa, menos formal e mais r\u00e1pida do que a via judicial.<\/p>

\u00a0<\/p>

Em caso de lit\u00edgio de consumo, o consumidor pode recorrer \u00e0s seguintes\u00a0entidades de resolu\u00e7\u00e3o alternativa de lit\u00edgios de consumo<\/strong>:<\/p>

CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/strong>
http:\/\/www.arbitragemdeconsumo.org\/<\/a><\/p>

\u00a0<\/p>

CACCL \u2013 Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/strong>
http:\/\/www.centroarbitragemlisboa.pt\/<\/a><\/p>

\u00a0<\/p>

CACCVA \u2013 Centro de Arbitragem de Conflitos de Consumo do Vale do Ave\/Tribunal Arbitral<\/strong>
http:\/\/www.triave.pt\/<\/a><\/p>

\u00a0<\/p>

CICAP \u2013 Centro de\u00a0de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto (Tribunal Arbitral de Consumo)<\/strong>
http:\/\/www.cicap.pt\/<\/a><\/p>

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CIMAAL \u2013 Centro de\u00a0de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Conflitos de Consumo de Algarve<\/strong>
http:\/\/www.ciab.pt\/pt\/<\/a><\/p>

\u00a0<\/p>

CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<\/strong>
http:\/\/www.ciab.pt\/pt\/<\/a><\/p>

CIMPAS \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Provedoria de Seguros<\/strong>
https:\/\/www.cimpas.pt\/<\/a><\/p>

\u00a0<\/p>

Conforme Lei n.o 144\/2015 para resolu\u00e7\u00e3o de lit\u00edgios consulte:<\/strong>
CNIACC \u2013 Telefone: 21 384 7484
E-mail: cniacc@fd.unl.pt Site: www.arbitragemdeconsumo.org<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Caro cliente, A Uni\u00e3o Europeia criou um site para apoiar os consumidores a apresentarem as suas reclama\u00e7\u00f5es sobre qualquer lit\u00edgio em que estejam envolvidos. Neste \u00e2mbito disponibilizamos toda a informa\u00e7\u00e3o para que possa exercer o seu direito de reclama\u00e7\u00e3o junto de uma entidade oficial, terceira e imparcial ao processo , (\u00abentidade de resolu\u00e7\u00e3o de lit\u00edgios\u00bb) …<\/p>\n

Dispute Resolution<\/span> Read More »<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-479","page","type-page","status-publish","hentry"],"yoast_head":"\nResolu\u00e7\u00e3o de Lit\u00edgios - Coopval<\/title>\n<meta name=\"description\" content=\"Pera rocha o melhor da nossa terra, uma riqueza produzida em Portugal\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.coopval.com\/en\/resolucao-de-litigios\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resolu\u00e7\u00e3o de Lit\u00edgios - Coopval\" \/>\n<meta property=\"og:description\" content=\"Pera rocha o melhor da nossa terra, uma riqueza produzida em Portugal\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.coopval.com\/en\/resolucao-de-litigios\/\" \/>\n<meta property=\"og:site_name\" content=\"Coopval\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/coopval\/\" \/>\n<meta property=\"article:modified_time\" content=\"2020-03-30T09:35:23+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.coopval.com\/resolucao-de-litigios\/\",\"url\":\"https:\/\/www.coopval.com\/resolucao-de-litigios\/\",\"name\":\"Resolu\u00e7\u00e3o de Lit\u00edgios - 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